Return & Exchange Policy (Custom Orders)

1. All Custom Orders Are Final Sale

Because each item is handcrafted and made specifically for you, all custom and personalized orders are final sale. This includes any product featuring custom colors, names, dates, logos, event themes, or design modifications. No returns, cancellations, or refunds will be issued once production has begun.

2. Damaged or Defective Items

We stand behind the quality of our work. If your order arrives damaged or defective, we will gladly offer an exchange for the same item.

To qualify for an exchange, the customer must:

• Notify us by email within 48 hours of delivery

• Include photos or video showing the damage, packaging condition, and the shipping label

• Provide the order number and full name associated with the purchase

Once approved, we will remake and ship the replacement item at no additional cost.

3. Shipping Issues & Lost Packages

If a package is marked “delivered” by the carrier but cannot be located, customers must contact the carrier directly. We are not responsible for lost or stolen packages once delivery is confirmed. We will assist with documentation if the carrier requires a claim.

4. Incorrect Shipping Information

Customers are responsible for entering accurate shipping details. Orders shipped to an incorrect address due to customer error are not eligible for replacement or refund.

5. Order Accuracy

Please double‑check all personalization details before submitting your order. We create items exactly as they are entered. Errors in spelling, dates, colors, or uploaded files provided by the customer are not eligible for exchange or refund.

6. Production & Processing Time

Custom orders require dedicated craftsmanship. Processing times vary depending on order complexity and current production volume. Estimated timelines are provided at checkout but may shift slightly during peak seasons.

7. Communication

All return or exchange inquiries must be submitted via email to our customer support team. Please allow 24–48 hours for a response.